What do I do if my server stops responding?

Graceful OS shutdowns and restarts rely on the VMware Tools service running on your server. 

If the OS has stopped responding, VMware Tools may not be able to respond to the shutdown command.  If this is the case, try and shut your OS down gracefully via the remote console. 

If the OS is unresponsive to the point you can't access it via the console, use the Power Off or Hard Reset buttons in the WMS console, which will immediately kill the power to your server and allow you to restart it normally.



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    Jo Booth

    Cheers, that helped ;)

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